Is it possible to have regular account reviews to monitor how things are going?
We welcome regular reviews – particularly to confirm that the services we provide meet your expectations.  We would suggest that a quarterly account review is about the right frequency – but you can of course ask your Account Manager to organise a review at any time.

We use the opportunity of a quarterly account review (QBR) to present your QBR report.  This contains the previous quarter’s order fulfilment information, volume, cost, order turnaround and satisfaction reports.