KnowledgePoint upholds the highest standards in quality management, the environment and staff encouragement and support via the United Kingdom Accreditation Service (UKAS).

UKAS assesses organisations that provide certification, testing, inspection and calibration services against international standards. UKAS approval demonstrates the competence, impartiality and performance capability of evaluating organisations. It is the only national accreditation body recognised by Government.

All of KnowledgePoint’s accreditations are via UKAS approved organisations.

Accreditations

ISO 9001 Quality Management System KnowledgePoint is proud to hold this key quality management accreditation. It is an international standard that reassures our customers that we have demonstrated to an independent evaluator that we pursue a process of continuous improvement to provide a quality service and product. The benefits that accrue from this important accreditation include:

• quality work order instructions that meet customer requirements
• having the necessary procedures in place to control and maintain quality throughout the process from customer service to despatch
• training in all processes to ensure that necessary guidelines are available at all times
• having the necessary quality equipment and materials to ensure a quality product is ready for despatch to the customer.

ISO 14001 Environmental Management System ISO 14001 is an international standard that reassures KnowledgePoint clients that we have provided evidence to an independent ratifying body that we pursue a programme of continuous improvement in providing an environmentally-friendly service and product and that we invest in the resources necessary to ensure a more sustainable future. ISO 14001 benefits include:

• accurate work order instructions that meet customer environmental requirements
• the necessary procedures to control and maintain environmental hazards throughout our process from customer service to despatch
• training in all processes to ensure that the necessary guidelines are available at all times (eg: appropriate recycling, fire evacuation and so forth)
• the necessary equipment and materials to ensure that an environmentally-friendly product is ready for despatch to the customer
• a commitment to offsetting our carbon footprint by using printing machines which allow us, currently, to recover a minimum of 384 tonnes of CO2.

ISO27001 Information Security Management Standard ISO 27001 is the international standard for IT disaster recovery and business continuity that confirms the ability of a business to recover and protect the confidentiality and integrity of information and business activities. The accreditation endorses KnowledgePoint‘s working practices for meeting the highest standards demanded by the ISO Certification for safeguarding the security of client information and the integrity of business continuity in the best interests of all parties. The rigorous requirement covers eleven areas of operation::

• Security policy and procedures
• Internal organisation
• Asset management
• Human resources security
• Physical and environmental security
• Communications and operations management
• Access controls
• Information systems acquisition, development and maintenance
• Information security incident management
• Business continuity management
• Compliance

Investors in People Award Our Investors in People Standard award helps KnowledgePoint improve performance and realise objectives through the management and development of our team at all levels. We are committed to developing our people through training and performance appraisal and review. In this way we improve the culture and performance of our business and its employees.

Given the nature of our industry – training and study for individual and corporate progress – we believe it imperative that we set high standards for ourselves and undergo due process to see those standards objectively confirmed.

KnowledgePoint is proud to have been awarded Finalist SME Supplier of the Year by the British Computer Society IT Industry Awards 2008.

The Awards recognise, promote and acclaim excellence, professionalism, innovation and outstanding achievement.