KnowledgePoint was invited to work closely with Computeach to design a totally outsourced solution which accommodated Computeach’s requirement for single unit ordering and home delivery.

The Requirement

Previously, Computeach were using an internal print facility (with Computeach employed staff and Computeach owned machines) for the production of their home study training materials. This included an internal dispatch area and full litho / digital production.

KnowledgePoint consulted with Computeach to design a totally outsourced solution with home delivery and single unit ordering. As part of the design process, we suggested and agreed new print formats and packaging to ensure a consistent high quality and the flexibility of ordering required with single product orders. As a business critical requirement, KnowledgePoint provides detailed reporting back to Computeach in order that their B2C clients received the product in line with the contract stipulations between the individual delegate and Computeach.

What we did

By working closely with Computeach to understand their business model and strict rebranding guidelines (some licensed products have restrictions on format), KnowledgePoint proposed a design and solution which would allow Computeach to build upon their success in the courseware formats and also ensure that the overall solution reduced internal resource. As with any B2C business, particular attention was required to ensure that the end user of the materials were totally satisfied whilst Computeach could focus on the development of their delegates with the management of the courseware being handled with minimum resource.

Result

KnowledgePoint and Computeach worked closely during the implementation to ensure that all the courseware print files, 3rd party component items, and other details were transferred to the external KnowledgePoint facility. With the introduction of an automated order process and the supply of detailed reporting each day, Computeach can now benefit from a reduction in resource in the management of the courseware production and further ensure their delegates are supported above their expectations.

Testimonial

“KnowledgePoint has enabled us to improve both our process and quality of our product  with the resulting benefits to the business being considerable.  Their knowledge of our market and what would work best for us has been outstanding and the results from a process and delivery perspective are excellent.”

Lucy Ireland
Head of Learner Services  Computeach Ltd