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Quality Standards

We are very serious about quality

At KnowledgePoint, quality is a way of life. Right from the moment we begin interviewing someone for a role here, to the arrival of your learning materials, we put a laser focus on being nearly invisible to you.

We routinely achieve quality levels of 99.9%, on time despatch of 99.9%, on time delivery of 99.9% and a customer impact rate of 0%.

  • We are ISO 9001 certified
  • We are ISO 27001 certified
  • We are ISO 14001 certified
  • We are ISO 18001 compliant
  • We use Stage 4 Net Promotor Score
  • We are an Investor in People
  • We will make it happen for you

You are welcome to arrange a tour of our facility or request a reference from one of our existing customers: care@knowledgepoint.co.uk

Environment

The greatest threat to our environment is the belief that someone else will save it.

Our environmental policy is to continually strive to provide our customers with products and services which also reduce environmental impact, so that tomorrow’s generations inherit a cleaner healthier world.

KnowledgePoint achieves this by:

  • Recycling, reducing waste and re-using resources
  • Clearly segregating non-hazardous waste from hazardous waste for appropriate storage, collection and disposal
  • Reducing electrical consumption
  • Maintaining building facilities through preventative service maintenance to ensure all equipment is running at optimum
  • Holding our supply chain to the same environmental standards
  • Donating old supplies and equipment to make use of it
  • Educating our staff on how to keep waste to a minimum
  • Encouraging our staff to reduce the carbon footprint of their commute

The net result has been a reduction in costs and so all this amazing work to make what we do sustainable makes us cheaper for you. We’d love to share our successes with you, so get in touch to speak about our approach to the environment and sustainability.

  • We feel reassured that KnowledgePoint is working for us. We can trust them to print and deliver our materials in the most professional manner possible.

    Qualifications Manager, a British charity - KnowledgePoint customer for 11 years

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Data Security

Your customer data is in very safe hands.

We are at the cutting edge in terms of data security and privacy.

We have been ISO 27001 certified since 2010 when we began to service several Government suppliers and have stayed on that journey ever since.

Today we use state of the art NetApp storage on site and have full backup and redundancy running off-site. Many of our business critical services run in the cloud to ensure the best layers of continuity.

We use physical and data based segregation to ensure the maximum level of protection in organising the information we store. All our on premise storage is under lock and key, our doors are electronically code controlled and we have the entire site under CCTV surveillance.

We have a clear and universally adopted data classification system for all our staff that we run in combination with role based security profiles to ensure that unencrypted data is only available when absolutely necessary.

Our printers are connected directly to the data source which has a couple of significant benefits. Firstly it eliminates any room for human error in the transfer of files. Secondly it eliminates any access to the fully unencrypted data outside the individual responsible for setting up the file.

We are fully compliant with all current data protection regulations.

We are also among the first in the country to be GDPR ready. The EU Data Protection Regulation (GDPR) is the most important change in data privacy in 20 years and we are already running the systems and processes to be compliant.

If you’d like to learn more about how we manage data security and privacy, or you would like to explore working with us, please get in touch on: +44 (0) 1189 181500 or care@knowledgepoint.co.uk.