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Our leadership team represent the best in their respective fields. Our customers are the heart of our business, our people the sure hands, and so our leaders are the imagination.

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Working at KnowledgePoint is a responsibility. We connect all the people that are trying to inspire and educate through sharing their knowledge, with all the people that want to grow.

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Frequently asked questions

Click on the headings below to see the most frequently asked questions.

Placing orders

How do I place an order?

Place your order via the portal. If you require further training or have a colleague that needs training, please contact your Key Account Manager. If you have any concerns about placing your order or special requirements, please get in touch: +44 (0) 1189 181500 or email: care@knowledgepoint.co.uk.

Can I add special instructions such as course start date or trainer details?

Yes, please send an email to our customer care team who will add this to your order for you: care@knowledgepoint.co.uk.

How can I place an urgent order?

If you have a rush requirement, please contact our care team who will be able to provide options to best suit your needs: +44 (0) 1189 181500. It’s not possible to place orders for the same day via our portal after your cut-off time.

Am I able to come and collect the order from your facility myself?

Yes, we can arrange a time and date for you to come and collect the order from us: KnowledgePoint, C1 Eskdale Road, Winnersh Triangle, Winnersh, Wokingham, Berkshire, RG41 5TS.

Amending orders

How do I cancel or amend an order?

If you would like to make any amendments to your order, please contact our customer care team immediately: +44 (0) 1189 181500 OR care@knowledgepoint.co.uk. We will always require the request in writing. Once you’ve placed an order it can go to print very quickly.

If I need to cancel an order that has already been printed, are you able to store the materials for future use?

Due to version control, we are unable to stock any material that has been printed on demand. We can either ship the materials to an alternative address or destroy them upon your request.

How can I track my order?

You can track your order by logging in to your account on the portal and viewing your recent orders or by downloading our App.

Online portal

Can I give a colleague access to the portal?

Your organisation will have a portal administrator. This user will be able to create new accounts and grant access to various tools. If you need help identifying your portal admin, please contact our care team: +44 (0) 1189 181500 OR care@knowledgepoint.co.uk.

I am unable to locate an item ID on the portal?

You can also search by the product name or reference. If you need any further assistance, please contact the Product Release team.

Why can’t I remove some products in my basket?

Some products are broken down into sub-parts to ensure appropriate production routing and billing can take place. Removal of these items will result in incorrect fulfilment of your order. These items can only be removed from the basket by removing the parent item that resulted in their addition in the first place.

File submission

How do I upload files?

You can do this by using our simple file upload tool in the portal.

What size do my files have to be?

You can contact a member of our Product Release team who will be able to assist you as this is dependent on your specification.

Can I update my files now that my order has been placed?

We are not able to amend files for an order that has already been placed as it may have already been printed. But you are able to upload new files for future orders.

What format do I need to submit my files in?

We would love to receive all files in a print ready PDF format, with 5mm bleed crop marks. However, these formats can also be just as easily processed for you:

  • a packaged in-design file with fonts and images
  • Jpg, Tiff
  • PowerPoint, Word, Excel
  • Illustrator, Photoshop
  • ZIP, Rare, ISO

If you have your files in another format, please contact our Product Release team who will be happy to talk through other file formats: +44 (0) 1189 181500.

Can you adjust our artwork?

We can resize and add bleed at no extra charge. We have a full design service to make the most of your content if you don’t have that capability in house.

Are you able to confirm the price of the kit before I place the order?

Yes, please request this at the time of submitting your files, or contact our Product Release team.

Finance

Can I pay by debit or credit card?

Debit and credit cards are accepted, however, a 3% surcharge is payable on credit card transactions.

Are there any payment methods you don’t accept?

Sorry we do not accept American Express.

My invoice is in Euro’s; can I pay in GBP?

All invoices must be paid in the currency they are issued.

I have a billing query that isn’t covered here?

Please email: finance@knowledgepoint.co.uk.

New business

I am looking to change the format of my training material; can you suggest any alternatives?

We would be more than happy to talk through your existing format and make suggestions as to popular and efficient print formats. Contact your Key Account Manager OR sales@knowledgepoint.co.uk.

We are looking to supply a blended print and eCourseware solution, can you help?

Of course, our digital platform allows you to securely and instantly share your content with anyone in the world via our desktop and online e-reader. Please contact your Key Account Manager who will be happy to arrange a demonstration of the tool in action or sign-up for the webinar.

How can I get a quote for a new product?

You can contact your Key Account Manager who will be happy to assist you or come straight through to us on: +44 (0) 1189 181500 OR sales@knowledgepoint.co.uk.

Can you supply training materials on USB, CD and DVD formats?

Yes! We have a media reproduction suite and can produce media support items on demand to enhance your training offering. Believe it or not this can be a very popular option, particularly overseas.