How do I set up an account?
Setting up an account is straightforward. Simply complete KnowledgePoint’s ‘Account set-up’ form.  It asks for your company name, company registration number, VAT number, business address and accounts address.

Whom do I contact to discuss my courseware requirements and options?
KnowledgePoint systems enable any of our ten Customer Service Managers to see all your details and handle your enquiry.  Please contact the team on 01189 181500 or send us an enquiry. If you wish to set up a new account you will be given a dedicated Account Manager.  They will be able to discuss all your business requirements, offer help and advice and show you samples of the solutions and products we are able to offer.

How long does it take to set up an account?
Once you have taken the decision to open an account with us, an implementation plan is developed based on the requirements you’ve clarified with your account manager. The plan includes the preparation of your contract and the documentation supporting your Service Level Agreement (SLA). These all become elements of your unique online Welcome pack.

The process varies in terms of time taken as it is dependent on the number of publications we will be managing for you and any other individual requirements you might have. You can be sure that your account manager will work with you to ensure your timescales are met and that your artwork and files meet your expectations.

What is a ‘Welcome Pack’?
The KnowledgePoint welcome pack will provide all the information you need to begin working with us. This includes information on how to use our unique Web Order tool to order and track your courseware, how to use the File Submission tool to update existing courseware or submit brand new material – each with your individual URL Links.  The Welcome Pack also introduces you to Order Time Tables, Contract & Escalation and invoice information.

Can you produce posters, certificates, CDs and DVDs?
In a word - ‘yes’.  These are all options which KnowledgePoint will be pleased to organise for you.

Can you provide kitting components?
KnowledgePoint can provide pens, pads, tent cards … even puzzles. Please tell us what is required and we will provide a sample for you to check.

What about branded ‘value-adding’ products and marketing materials?
Pens, pads, memory sticks, mouse mats … you name it, we can resource it and include it with your courseware.  Simply provide us with your logo and we will provide you with a branded sample.

Can we supply items to be added to our courseware?
We are more than happy to accommodate your own supplied items when preparing your courseware. We will stock them as ‘picking’ items for a small stocking fee.