How do I send files to you to print?
The most efficient way is to use our online File Submission Tool to upload files directly to our FTP site.  Alternatively you can email the files or send them via other media including CD, DVD and memory stick.

Do you have a preferred file format?
.pdf files present us with the least difficulty in accommodating embedded fonts and pagination. Most of the files sent to us are ‘Word’ or ‘PowerPoint’ files and our dedicated file management team is happy to work with these and other formats.

How do I best communicate to you how a kit with multiple parts should be set up or how additional components should be included?
The best way is to use KnowledgePoint’s File Submission Tool as this will prompt you for all the information we require.

Can a publication be amended for one order only?
Yes – we will temporarily create a new publication to ensure the update isn’t permanent.

Whom do I contact if there are issues with any files?
All file management queries should be raised to filepoint@knowledgepoint.co.uk. You will be contacted immediately by our customer services or file management departments, depending on the nature of your enquiry.