Will I need to wait long before placing an order for a publication which is either new or recently updated?
It’s usually only a couple of hours before your publication appears on the online ordering tool – and once this happens you can place an order. We will email you to let you know that your item has appeared, so you don’t have to keep checking! We do ask that you allow 48 hours to ensure that your files are print-ready … but this can happen sooner if your requirement is urgent.

How do I know that you have received my order?
An order confirmation email is sent automatically when you place an order using our Web Order Tool.

How do I know if my orders have been produced and despatched?
You can track your order using the Web Order Tool. We also track progress, checking three times each day to ensure that shipment is on schedule.

Whom do I contact with any amendments or queries regarding my order or orders?
One of our Customer Service Managers will be pleased to help organise an amendment or answer your questions. They are available from 09.00 to 17.30, Monday to Friday.  You can telephone them on 01189 181500 or email them at orderpoint@knowledgepoint.co.uk.

Why, particularly in Russia, does the person receiving the goods have to pay the customs charges?
We have to respect country-specific taxation laws and practices.
Click here to learn more about despatch options