| Using technology to drive more customer benefits
Our ground-breaking processes have allowed us to couple high production and service values to our own just-in-time process - supporting our ability to offer on-demand digital production of training manuals.
We work in support and as a partner with our customers to deliver training and marketing products onsite and offsite. And we are able to design and source a package of ancillary materials and accessories to support the primary training material.
KnowledgePoint has the most up to date technology and equipment to store, manage and produce training materials electronically. And with an unparalleled IT infrastructure we lead the industry in our e-commerce tools, content management and print production systems and integrated order tracking systems. |
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 | KnowledgePoint’s core value is to achieve continuous improvement. We are doing this by constantly innovating our IT solutions to improve the client experience, developing our digital print technology and improving internal working practices to foster employee empowerment and motivation.
This approach has enabled us, in 2008, to create test and introduce a bespoke software programme which delivers weight verification and bar-code scanning for KnowledgePoint’s customised and automated digital production of on-demand training course materials. Our new system compares expected consignment weight with actual weight. If there’s a difference in excess of a calculated tolerance then an error is flagged. What does this mean for our customer? Tracking ‘right product/right quantity/right box’ accuracy gives tremendous benefits in terms of reduced time and cost wastage and enhanced customer confidence in their consignment. It’s just one example of how we constantly seek to improve our systems to provide an outstanding service and experience for our clients and end-users. | 
