Production Assistants

A number of vacancies have arisen for enthusiastic Trainee / Production Assistants to join our Production team working a rotating shift pattern.

The main responsibilities of this role are to support the Shift Supervisor and fellow team members in the on-demand production of training materials. A major focus of the role is to ensure training materials are produced accurately and efficiently to customer specification and following Company quality control processes. This will involve the operation of equipment such as printers, guillotines, binders, paper punches, shrink-wrappers, paper drills, booklet makers, saddle staplers, and other print finishing equipment. The role will also entail the fulfilment and collation of kit components, as well as packing and despatching orders.

The ideal candidate will have evidence of working in a manufacturing environment, preferably in print; be able to work under pressure as part of a busy team; highly focused ensuring attention to detail; an effective communicator; with the ability to follow processes and instructions accurately. You should also be computer literate with a positive attitude to work, and have an excellent attendance record.

Shifts currently rotate every week and a generous shift allowance is given for evening and night shifts. Shift patterns change every week and a generous shift allowance is given when working Evening and Night shifts.

The level of the role to be appointed will be dependent on the skills of those that apply.

Shift Patterns are:

For further details, please refer to the Job Description and Person Specification which are available from the HR Department.

Please can completed application forms be sent to George Evans, HR Department hrpoint@knowledgepoint.co.uk. Please include in the subject line of the email the title of the position you are applying for.

Customer Services Representative

A requirement for a number of Trainee / Customer Services Representatives have arisen in our Customer Services department to support the Customer Services Team Leader and fellow team members with customer administrative support. This will include providing excellent customer service, answering customers' incoming telephone calls and correspondence via email, dealing with customer orders, quotations and the set up of new customer publications. Additionally, you will be involved in resolving any customer issues or problems through to conclusion, and developing/building customer relationships.

We are looking for enthusiastic individuals who are good team players, are effective at working to tight timescales with high attention to detail, and have the ability to work using their own initiative. The candidates must also demonstrate strong communication skills both written and verbally, respect confidentiality, and have an excellent attendance record. It essential that you have a good working knowledge of Windows, MS Office, the internet and email, display accurate data entry skills, and have at least 3 GCSEs at grade C or above.

Candidates should preferably come from a customer support background, and can demonstrate that they are able to provide a high level of customer service to both internal and external customers in a professional manner.

The level of the role to be appointed will be dependent on the skills of those that apply.

For further details, please refer to the Job Description and Person Specification which are available from the HR Department.

Please can completed application forms be sent to George Evans, HR Department hrpoint@knowledgepoint.co.uk. Please include in the subject line of the email the title of the position you are applying for.

Production Supervisor (PublishPoint) 

A vacancy has arisen for a Production Supervisor to work under the PublishPoint brand to be based at the IQ Winnersh site working under a shift work system.

We are looking for an enthusiastic individual who has a good understanding of the leadership skills required to lead a team in all aspects of the on-demand production of publishing applications.

The successful candidate will liaise and provide support for the Production Manager whilst co-ordinating and managing the quality control processes for publishing applications, ensuring that KPIs are set, monitored and achieved  and company and customer targets and objectives are met. You must also be able to utilise equipment and resources effectively to maximise productivity, and have practical skills specifically in book production, laminating and perfect binding. This means being able to produce softback/hardback books for the publishing market. Skills in case binding, titching and notch binding would also be desirable.

In addition, you will be responsible for staff development, training, performance and conduct, ensuring procedures are documented and monitored for continuous improvement whilst also offering support and motivation.

This is a very responsible position, which requires a positive attitude and a conscientious approach. The ideal candidate must therefore show evidence of leading and managing a successful team, and demonstrate that you have managed projects, including assessing workload, allocating resource and meeting deadlines.

The successful candidate must also demonstrate strong communication skills both written and verbally, be able to promote good working practices and ensure consistency and high levels of competency within the shifts, work well under pressure, be motivated to work as part of a team or on own initiative, be highly organised with excellent attention to detail, and have an outstanding attendance record. You must also be computer literate with a working knowledge of MS Office, and be able to create meaningful reports and charts from source data.

Please can completed application forms be sent to George Evans, HR Department hrpoint@knowledgepoint.co.uk. Please include in the subject line of the email the title of the position you are applying for.